Anexinet Launches Conversational AI Solution, Enabling Natural Language Interactions via Highly Intelligent Virtual Agents

Anexinet Launches Conversational AI Solution, Enabling Natural Language Interactions via Highly Intelligent Virtual Agents

New Partnership With Industry Leader Amelia Provides AI Foundation for Company’s Latest Offering

 

 Anexinet Corporation, a leading provider of digital business solutions, today announced its partnership with Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI). In conjunction with their licensed, innovative AI solution, the partnership enabled Anexinet to launch its newest kickstart: Conversational AI Strategy & Roadmap. This three-week program jumpstarts every organization’s ability to elevate their customer experience and streamline processes by replicating human behavior via advanced automation bots.

To learn more about what makes Conversational AI so much better than a chatbot, check out this recent blog post and this Amelia white paper, then register for our upcoming webinar: Elevate Customer Experience with Conversational AI.

“Amelia and Anexinet have combined the most-human Conversational AI agent with a proven enterprise-class implementation strategy rolled out by the industry’s most talented IT engineers,” said Scott Kohn, Chief Channel Officer at Amelia. “This partnership gives companies a new level of intelligent automation that helps distinguish them for customer service and sets them apart from competitors. We are proud to be working closely with Anexinet.”

Unlike chatbots and more limited virtual assistants that react to keyword-driven instructions and follow static decision trees, the Amelia platform allows users to have natural, human-like conversations to execute tasks or resolve queries. Using advanced Natural Language Processing (NLP), Amelia is also able to handle complex conversations and digressions, follow context switching, and independently execute complex tasks to resolve user requests.

In just three weeks, Anexinet’s Conversational AI Strategy & Roadmap Kickstart takes a company through ideation, design, and implementation to:

  • Improve operational efficiency while reducing costs.
  • Boost customer loyalty and satisfaction.
  • Enable digital business transformation at scale.
  • Integrate Conversational AI with current systems.
  • Automate customer service via conversational, cognitive AI.

“The value proposition for Conversational AI is providing increased operational efficiency for any size organization,” said Michael Cirafesi, Anexinet EVP & GM, Digital. “Our partnership with Amelia has helped us create a well-defined, architected, and implemented program to shift repetitive, high-volume tasks from human agents to intelligent virtual agents—freeing up human resources to solve more complex and valuable challenges.”

Anexinet’s Conversational AI Strategy & Roadmap Kickstart joins its highly successful family of strategic kickstarts, which includes:

Follow Anexinet on Twitter, LinkedInFacebook, or via the Anexinet Insights Blog.

 

About Amelia, an IPsoft Company

Amelia, an IPsoft Company, is the world’s largest privately-held AI software company and a leader in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™. In 2018, we introduced true end-to-end, enterprise-wide automation with the Amelia HyperAutomation Platform, originally named 1Desk. In 2019, we introduced DigitalWorkforce.ai, the world´s first marketplace for cloud-sourced Digital Employees. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself. Our technology impacts more than 500 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia, an IPsoft Company, is powering the future of work at www.amelia.com.

 

About Anexinet

From intelligent, full-stack engagement strategies and solutions to modern, secure infrastructure products and services, Anexinet provides technology-enabled business transformation that drives value. For over two decades, Anexinet has helped companies worldwide solve their most complex challenges—from engaging front-end interactions to dependable back-end solutions. Their record of client success springs from a culture rooted in thought leadership and delivery excellence. For more information, please visit www.anexinet.com or follow them on Twitter and LinkedIn.

 

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For more information, contact:

Betsey Rogers

Public Relations

BridgeView Marketing

603-821-0809

betsey@bridgeviewmarketing.com

 

Amelia Media Team

Media@ipsoft.com

 

Google’s Home, Amazon’s Alexa; How proficiently is AI evolving?

Submitted by Cigniti Technologies

Virtual Assistants and Voice-First Devices are trending through the news stories. With millions of units being sold, they are definitely one of the most sought-after tech toys for your home. Incidentally, Amazon Alexa has crossed over 10 million unit sales and has added new devices such as Echo Show and Echo Dot to the list. At the same time, Google has added the Google Mini to team up with the original Google Home. Apple’s HomePod, Samsung’s Bixby, and Microsoft’s Cortana are also some of the other names floating in the voice-first devices space.

These devices come in at relatively affordable prices, hence are getting trendier and popular amongst kids as well as adults. While everything holds true, it’s important to understand how this segment evolves and what could be some of the inherent challenges going ahead.

These devices work with applications that are being built by major tech brands across various industries such as media, retail, travel, entertainment, and banking, to name a few. Applications running these voice-first devices make all the difference by creating interactions that are smarter and appealing. For the record, Gartner has estimated that the worldwide spending on virtual personal assistants (VPA) enabled wireless speakers will be over $2 billion in the next three years. Hence, a lot will be left to the applications to deliver and make the experience flawless.

Always-ON, and Always-Listening

The voice-first smart devices are designed to stay conversational and are always on a listening and responding mode. This makes the business tricky, where there is a constant effort to make the experience better and error-free. Digital assurance and testing will positively have a significant part to deliver in building applications that not only perform as expected, but also stay functional during unforeseen circumstances. Performance and security are key for delivering the desired consumer experience with voice-driven assistants and devices.

There were reports where Amazon Alexa recorded a family’s conversation secretly and sent it to a random person on their contact list. Now, how embarrassing and dreadful this can be! Along with best voice and interactive experience, a lot of focus has to be laid on securing the interactions and sensitive information from hackers or probing bodies that are always on the lookout for vulnerabilities. Along with performance testing, security specialists have a significant role to play to check for gaps and ensure that the information stays within limits.

Automation can assure Quality

A high performing and secure interface can be delivered with rigorous testing. However, this is impossible without automating the testing efforts and using testing frameworks and test suites. It is highly business critical that any bugs or gaps in the application are found before the users find them. Automation of testing processes not only ensures that the bugs are eliminated way ahead in the testing cycle, but also supports real-time updates with effective quality assurance. This helps brands to deliver innovative solutions to the consumers with much needed confidence.

The questions that could occur to the users must be answered in advance. This will ensure holistic completion of the task. With voice-driven devices the underlying technology is speech-to-text that goes from voice stream to text, and accesses the required sources for the requested information. The response totally depends on the user’s ‘spoken’ inputs. Assuring quality needs a lot of work, with building an effective test strategy by understanding the architecture of the device and ultimately the deliverables.

The testing strategy can involve various types of testing, namely, unit testing, system testing, integration testing, performance testing, endurance testing, and security testing. It will largely depend on the requirement and the level at which the application is currently held up. For instance, the Automated Voice Testing (AVT) approach will use a speech recognition engine to manage and test the conversation, the way it would happen in the real world scenario. These tests are important for any kind of voice application that could run on any device.

AVT has been applied for testing Alexa, Google Home applications, as well as voice-driven websites and virtual assistants such as Siri, Cortana, OK Google, and even for automated communications. Automated testing of these applications will help to confirm the performance and sustainability of these devices in the real world, where the pressure will be high. There could be multiple voices to recognize and multiple queries to answer.

Enhanced Customer Experience will drive growth

Virtual Assistants such as Siri, Alexa, are OK Google have been household names for a while now. Lately, even Voice-first devices have gone mainstream and are hitting the households like any other house appliance. This is bound to create an impact on the daily lives of the users, which can be a sensitive affair. Hence, testing the software and devices for flaws and gaps is even more critical.

Moreover, thanks to the constant interactions, there has to be relentless innovation in the service. Even the competition is expected to get intense with local players coming in. The only key to success is to crack the expected and the desired consumer experience. An aggregate of the total experience will translate into success and sustainability in the marketplace for Voice-first devices.