Job Opportunity: PACT is hiring a Membership Manager
Organization: Philadelphia Alliance for Capital and Technologies (PACT) (Sales)
Job Title: Membership Manager
Salary: $75,000
Location: Philadelphia, PA (Hybrid)
About PACT: The Philadelphia Alliance for Capital and Technologies (PACT) is the region’s premier resource for emerging growth companies, serving as a catalyst for innovation, investment, and collaboration. By connecting entrepreneurs, investors, and business leaders, PACT fosters the ecosystem of technology-driven growth and innovation.
Position Overview: PACT is seeking a dynamic Membership Manager to lead membership growth, retention, and engagement efforts. This role is key to enhancing the value of PACT’s membership experience, building meaningful relationships, and driving the organization’s mission forward. The Membership Manager will report to the VP of New Business Development & Operations and work closely with all internal teams. This position offers significant growth potential for high-performing candidates ready to take on greater leadership responsibilities over time.
Why This Role Matters: PACT is at an exciting turning point as we work to modernize and grow our membership base while strengthening our impact within the Greater Philadelphia entrepreneurial ecosystem. We’re navigating changes as a team, and we see this as an opportunity to build something truly exceptional. In this role, you won’t just be part of the change—you’ll help shape it. Your contributions will play a key part in our positive pivot toward a more innovative, inclusive, and thriving future.
Key Responsibilities:
- Membership Growth & Retention:
- Collaborate with Senior Leadership Team on developing and executing sales strategies to achieve membership acquisition and retention goals.
- Identify and engage prospective members, including entrepreneurs, investors, and corporate partners, both in person and virtually.
- Foster strong relationships to ensure ongoing satisfaction and engagement.
- Cultivate, grow and maintain the awesome PACT Community of entrepreneurs, investors, companies, professionals advisors, community organizations and more!
- Collaboration & Strategy:
- Collaborate with marketing to create data-driven campaigns that target and engage members effectively.
- Partner with the Senior Leadership Team to identify sponsorship opportunities and member alignment with PACT’s goals.
- Oversee consultants and contractors supporting membership initiatives.
- Program Delivery & Engagement:
- Work with internal teams to deliver high-impact programming and events that align with member needs.
- Use data and insights to refine outreach strategies and improve the member experience.
- Ensure consistent, value-driven communications with members to highlight ROI.
- Metrics & Reporting:
- Track and analyze membership metrics to identify trends and opportunities.
- Provide regular reports to leadership on membership performance and engagement.
Compensation & Benefits:
- Competitive salary with bonus structure
- Healthcare, Vision & Dental benefits paid by employer, including PACT-covered deductible
- Monthly technology stipend
- 401(k) match
- Generous PTO and flexible hybrid work environment
- Opportunity for growth into a leadership role
Qualifications:
- 3-6 years of proven success in sales, business development, or membership management, preferably in the nonprofit, association, or entrepreneurial space.
- Proven ability to meet and exceed membership or revenue targets.
- Strong interpersonal and communication skills with the ability to build and sustain relationships.
- Self-motivated, organized, and proactive, with a team-oriented mindset.
- Familiarity with CRM systems and data analysis tools is a plus.
- Knowledge of Philadelphia’s entrepreneurial and investment ecosystems is a bonus.
Physical Demands: This is largely a sedentary role that requires looking at a computer screen for extended periods of time; however, some physical demands are required.
Standard Hours (including travel, evening, and weekend hours): PACT’s standard office hours are 9 AM to 5 PM at team member’s designated workspace. Some teams and positions work alternate hours because of the nature of their role. This will be discussed with your supervisor.
Event Requirements: PACT hosts ~25 events annually, and this role is expected to attend events on a regular basis. Hours preparing for events and the duration of events may not follow your regular work schedule. You may be required to stand for long periods of time, do extensive walking, and lift up to 25 pounds
Diversity Statement: PACT is committed to fostering a diverse and inclusive workplace where all team members feel safe, valued and supported. We welcome and encourage applicants from all backgrounds and experiences and are an equal-opportunity employer.
How to Apply: Submit your resume and responses to the following questions (300 words max per question) to pact@philadelphiapact.com with the subject line: Membership Manager Application.
- What excites you about the opportunity to grow PACT’s membership base and support the entrepreneurial ecosystem in Philadelphia?
- Can you share an example of a time you successfully built relationships to achieve sales or retention goals? What strategies did you use, and what was the outcome?
- Tell us about a time you contributed to a high-performing team. How did you collaborate, and what role did you play in maintaining a positive team dynamic?
