Relay Network Named a “Cool Vendor” by Gartner

Mobile communications software provider recognized for bringing innovation to customer service and support space.

Philadelphia, June 12, 2017

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Relay Network, the company taking the guesswork out of customer service, has been recognized as a 2017 Cool Vendor in Gartner’s CRM Service and Support Report.  The research provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.

Providing superior service and support is the new competitive battleground for companies as expectations for how customers want to interact with businesses continue to rise.  Customers want easy and effective interactions, but businesses haven’t been able to meet such expectations despite the billions of dollars invested in multiple customer facing tools, apps, and portals.

Relay takes a different approach; instead of infinite choices, Relay Network connects companies with their customers on a single, private web app built for self-service.  Using Relay’s platform, businesses can easily create, deliver, and automate guided self-service experiences that proactively direct the right customer, through the right process, with the right tools.  Unlike existing self-service solutions, Relay extends the service and support capabilities of businesses beyond apps, portals, and emails while requiring minimal technological investment or effort.

“We consider our inclusion in the CRM Customer Service and Support Cool Vendor Report by Gartner confirmation of our mission to simplify and improve communication between businesses and their customers,” said Brieana Tascione, CMO of Relay Network. “Existing self service tools aren’t delivering results that businesses need.  Relay allows leading enterprises to go above and beyond by delivering guided self service experiences, enabling their customers can get things done quickly and easily.”

Founded in 2010, Relay has attracted top consumer facing enterprise across healthcare, telco, travel, financial services, and utilities that are seeking a new, better, and cost-effective way deliver out a better customer service experience.

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“Cool Vendors in CRM Customer Service and Support, 2017” was released May 23rd by Gartner Analysts Olive Huang, Jim Robinson, Micahel Maoz, Jim Davies, Brian Manusama, Jenny Sussin,

https://www.gartner.com/doc/3723426/cool-vendors-crm-customer-service

Disclaimer

Gartner (http://www.gartner.com) does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

About Relay Network

Relay Network provides a mobile customer communications platform that connects businesses with their customers on a single, private web app built for service. Using Relay’s platform, businesses can create, deliver, and automate guided service experiences that proactively direct the right customer, through the right process, with the right tools. Some of the largest organizations including Comcast, Independence Blue Cross, and Citizens Bank use Relay to increase customer retention, improve outcomes, and reduce costs. For more information, visit www.relaynetwork.com.


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