Relay Network Announces Rapid Growth in Adoption and Use in Healthcare

Today Relay Network, a customer communications software provider, announced that its connected consumers in healthcare grew over 200 percent from 2015 to 2016. Research shows that the vast majority of Americans do not understand their healthcare benefits or how they work. Health insurers using Relay, which represent nearly 30 million U.S. consumers, can help their members better understand and act on their healthcare benefits by leveraging its private and personalized mobile communication channel for easier and more effective member interaction. This growth milestone caps off a period of heightened activity in Relay’s healthcare user base, with 2017 already on pace to double 2016 connected customers.Many of the nation’s health insurance providers like Blue Cross & Blue Shield of Rhode Island, Independence Blue Cross, and Blue Cross & Blue Shield of South Carolina are using Relay Network to automate and personalize service experiences. With Relay, health insurers easily and intelligently provide members access to relevant information and allow them to take necessary actions — like finding a provider in network or scheduling an appointment with their doctor. If a customer needs additional help, they can seamlessly connect with a representative in the same mobile feed.

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