Mentor Connect CEO Secret Sauce for Success

Last week, Mentor Connect sat down with four Successful CEO Founders: Kathleen Brunner, President and CEO, Acumen-Analytics, LeRoy Jones, Senior Vice President, Care Delivery Transformation, Medecision, Ned Moore, CEO, Clutch and Mitch Stewart, CTO and Co-Founder, Guru.

With our mentees and sponsors in-hand, we took a close look at how these mentors shape their journeys from start to success.

At the end of the night, our mentees walked away with three key ingredients for entrepreneurial growth: CEO superpowers, loneliness hacks, and raising customers. Below are their main tips and tricks.

CEO Superpowers

  • Deliver clear communication regularly through weekly team meetings, digital correspondence and reminders at quarterly meetings.
  • Be deliberate with the culture you’re trying to build.
  • Do all things that no one else want to do from making tough decisions to taking out the trash.
  • Be ready to reinvent the company to better fit the customers’ needs.
  • Identify problems and learn from mistakes through feedback and available data.
  • Begin with a direction and try to end closely to what you wanted to accomplish.
  • Create a plan that people can believe in. Then, work to make believers out of employees, investors and customers.

Loneliness Hacks

  • Keep a network of successful CEOs and purposely meet them regularly. Join professional organizations to make a strong network.
  • Networking is a job. Use mentors that you know you can talk to.
  • Not deciding is worse than making a bad decision.
  • Make phone dictations when ideas come up. Dump your thoughts out to begin creating solutions.
  • It’s only lonely at the top if you make it that way. Embrace your senior team to make your mission a team sport.
  • Remember the exciting elements of your business. It might be different now than it was six months ago. Reassert yourself based on the opportunities established now.

Raising Customers

  • Customer feedback generates the best solutions.
  • Every entrepreneur focuses on raising capital but for early-stage companies raising customers matters most.
  • Vet your mission and idea to prospective customers first. Turn your idea as you go. This will help develop guiding principles based on customer feedback.
  • Think about how price fits with the customers’ needs and use sales to drive market research.
  • Find the customers in the most “pain” and tailor the sales process to them. They will help improve the product and solutions overall.
  • Use specific expertise to develop the product. Solve the customers’ problems versus selling the solutions.

About Mentor Connect
Leveraging the wisdom and insight of the Ben Franklin and PACT communities for the progress of their entrepreneurs, Mentor Connect brings the experience of a curated team of leaders and experts to the high-potential entrepreneurs most ready to grow, assisting development of the business skills they need to bring ideas and inventions to market. To learn more, visit

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